What To Do When There's A Workplace Injury

CSI Response Plan and the Most Common Red Flag Indicators

An accident happens at your workplace... What do you do?

Several things need to happen quickly. You need to make sure the injured employee gets the medical attention they need, the Ohio BWC gets the reports it requires, and you contact our team at Compensation Solutions Inc, so we can help advise you on the next steps to take.

There is specific information supervisors must record immediately, so that details of the incident are not lost.


Keep in mind: If it's not documented, it didn't happen!

CSI Vice President Tony Canovi says timing is critical. “Often we don't hear from the employer. It may take a week or two before we get notified from the BWC. The main reason we ask that you contact us immediately is so that we can begin strategizing the best way to handle this claim, so it minimizes the financial impact on the company. If an incident goes a week or more without notification, we may miss a window where we could have helped you return that injured employee back to work.”

Canovi reminds employers that in Ohio, it's the injured worker's right and responsibility to file a workers' compensation claim. It is not the employer's responsibility. The worker must sign the form, agreeing that they want to file a workers' compensation claim. Once the claim is filed, the process begins. “CSI claims managers will call the employers and ask specific questions, so we can determine the best route to go with this claim.”


What kind of information should I have ready for the CSI team?

State Fund Account Manager Andrea Watson says when an employer calls, they should have:

  • Any incident reports on file,
  • Any specific accidents reported by managers
  • Witness statements from any of the injured worker's friends who work around them, or other employers that are there located around them to report if there was an incident that day.
  • Surveillance videos in the facility, to see if they will confirm an incident occurred.
  • History of the injured worker. Does that worker have a history with this employer, with any injuries previous to this one?
  • How long has that employee worked with the employer?

“That helps to know the relationship and how they get along.”

CSI will also do a review of social media. Watson says, “That helps too with finding out if people have been out and about over the weekend. It happens often. So that's another review that we'll go a little bit further, and try to research that too.”


Why is time so critical in contacting CSI after an accident occurs?

“As soon as an injury occurs you are better off filing an incident report immediately, even if the employee is not seeking medical treatment. That's the problem we see happening with a lot of clients. They don't report it, and the manager doesn't tell upper management. Internal communication issues can put a delay in the whole process.”

Watson says, “{Employers} don't realize how important it is to immediately contact us, so that we can make suggestions. We are their representative, and that is what we want to be. We want to be helpful and definitely that communication is a necessity.”


“Red Flag” Indicators:

There are a number of “Red Flag” indicators Compensation Solutions Inc. considers when looking into a claim. On their own, none of these indicators would deny a claim. But CSI takes them all into account, when determining the best approach for you to take on a claim.

The most common red flags are:

  • Employee is late to report an injury to the employer.
  • Date, time and place of the accident are “unknown;” specific details of injury cannot be recalled.
  • There were no witnesses to the accident. Or, witness statements are inconsistent.
  • The employee terminates employment just prior to or just after the injury, and never returns to work.
  • The employee has a history of similar problems. Are there outside activities that could cause this type of injury, such as sports?


If you suspect fraud:

If you suspect something is not right with a claim, you have the right to question it.

You are allowed to contact the Ohio BWC Fraud Section (at no cost to you) or speak with a private investigator (at your cost). If you believe there is evidence of fraud, you should call your account managers to discuss the situation with them.

Here's a basic step-by-step guide on what to do if there is a injury at your workplace.


  1. Seek prompt medical attention for the injured employee with the preferred medical provider (as necessary).
  2. Contact the Compensation Solutions Inc. team at 614-799-8439 so we can advise on next steps to take.
  3. Carefully investigate the circumstances surrounding the injury.
    • Document all details in writing.
    • Obtain witness statements if applicable.
    • The injured worker should complete the First Report of Injury (FROI) form in addition to any internal incident report and sign a medical release form.
  1. The supervisor should document all details of the incident in writing using the

Statement of Witness to Accident and Supervisor’s Investigation Report.

  1. All documentation should be completed within 24 hours and sent to your CSI claims adjuster. If a claim was filed directly with the BWC by the injured employee or healthcare provider, send a copy of the claim to your CSI claims adjuster, as soon as possible.